After hearing the news about VIP922 availability, I hurried up and placed a call with Dish Network to get mine. After being on hold for about 10 minutes, one of their CSRs replied, but he didn’t seem to know anything about a new DVR, so I was put on hold again while he probably consulted with his colleagues/manager. This time it lasted (I wrote lusted and the spell checker of course didn’t get it 😉 ) just a couple of minutes, he found about the new equipment and after the standard identity check he proceeded to take my order.
Now, I have two VIP722 on my account for the living room and bedroom, so he wanted to know the serial number for the one I want to replace. Apparently they don’t have that info readily available, so I had to log-in into my account to get it (Don’t call them if you don’t have this info). I wanted to replace my main receiver, because the monthly DVR fee will be higher if you have the VIP922 as a secondary receiver.
OK, the next step was the costs. It was announced that, for the existing customers the fee per VIP922 will vary between $200-$400. I guess I was lucky, I got the minimum payment, because I’ve seen people online complaining about being asked for $400. I have been a Dish Network client for about 6 years, grandfathered a dishHD Absolute with locals and together with two VIP722 DVRs I am paying around $60/months. Good thing they didn’t ask me to change my cheap plan (which is not available anymore). I resisted heroically until now.
So, anyway, I had to pay the $200 upgrade fee. On top of that, they wanted to charge me an extra $90 for the technician visit which apparently is required to install this receiver. I tried to convince the CSR to just send it to me to no avail, apparently the software system just didn’t let him do that. Good thing the CSR was a nice guy and advised me how to “trick the system” – add service fee of $6 on my monthly bill and cancel it after the service is performed. The cancellation fee will be $25, but it will still be much cheaper than the $90 quoted.
All in all, everything went smooth and I should expect the new DVR sometime Saturday afternoon. Stay tuned for an in-depth review to follow.