I have several ways to watch Netflix, mostly via dedicated media streamers as WD TV Live Plus but the Netflix interface in Windows Media Center for Windows 7 is second to none. I started to miss it and today I wanted to play with it again. However, I had a nasty surprise: While I was perfectly able to browse Netflix queue / categories, I couldn’t play any movie. Instead, the following error message was displayed in Netflix for Windows Media Center:
“An Internet or home network connection problem is preventing playback. Please check your Internet connection and try again.” with an error code n8156-6013.
You’ll be surprised to know the problem is not your home network connection and neither the Internet. Somewhere between Microsoft and Netflix, the DRM system broke with the release of Silverlight 4. Weirdly enough, the issue only happens on 64-bit Windows Vista and Windows 7 versions. How to fix it?
A simple way that won’t require messing up with Windows internal files is to just uninstall Silverlight 4 and install instead Silverlight 3 which will work fine. In order to do that, go to Control Panel->Programs->Uninstall a Program and remove all Microsoft Silverlight occurrences. After you don’t have any Silverlight packages installed, you can proceed installing Silverlight 3. After that, Netflix should work fine without n8156-6013 errors.
Now, there is something very important. You should turn the automatic Windows Updates off, otherwise Windows will update Silverlight to version 4 and your troubles will begin again. Also, whenever you are prompted to update, un-select Silverlight 4 from the list, at least until there is an official word that Microsoft fixed this mess.
Alternative solution: If you prefer to have Silverlight 4 on your system, just navigate to this folder: “C:\ProgramData\Microsoft\PlayReady” and delete the file called “mspr.hds” (DRM related, of course).Be sure any Internet browser and Windows Media Center are closed though before you attempt deleting this file. If you want to preserve the file, just rename it to “mspr.old” or something similar.
If you have a MAC, the same trick with installing Silverlight 3 will work. Alternatively, the “mspr.hds” is located in “HD > Library > Application Support > Microsoft > PlayReady > mspr.hds”