Well, I tried to buy a HTPC remote control from Lenovo, an experience that convinced me to never ever order anything from them again. I want to post my experience here, not to criticize the company, but to warn potential buyers that may be in the same situation as I am.
So, as I said, I went to Lenovo’s own website and placed an order for a HTPC remote control with keyboard, for about $40. They shipped via UPS and to my surprise, required an in-person delivery signature. Since both me and my wife are working exactly between the same business hours UPS delivers (what a surprise!!!), we will not be able to accept delivery.
I called UPS and tried to divert the shipment to an alternate address with no success, apparently Lenovo doesn’t let them do it. I tried called Lenovo to ask for a solution and here is what they said:
“Per Lenovo policy, they cannot authorize a signature release; not only that, but even if I am not available to accept delivery, they will consider the package as delivered even if the package goes back to Lenovo after three delivery attempts. As a result, after the package is automatically returned by UPS, I will be charged 15% restocking fee, even if I never touched or seen the package”.
OK, I said, let’s try the only available option and add an alternate address. Well, it is not so simple. I used PayPal checkout (which is accepted by Lenovo) and PayPal only allows one delivery address per credit card (even if the credit card itself accepts more than one).
As a result, I will have to pay 15% restocking fee for an order that I will never see, just because Lenovo is not flexible enough to remove the signature delivery condition even for a low cost item. Sure, you can say that I should have read their terms before ordering, but let’s be honest…Who does that? If I have to check shipping terms for a major company every time I order something online, I’ll probably never buy online again. After all, I regularly buy from Amazon, NewEgg, Dell, HP and never had a problem…
And by the way, unfortunately the UPS hub is one hour driving distance from my city…there is no way I’ll drive that long for a remote control!!!